Mastering Dental Practice KPIs with Nancy Kagan

In this episode of the Rosen Dental Transitions podcast, host Dave Miller interviews Nancy Kagan from Rosen Summit Dental Advisors. They discuss success stories and best practices in buying, selling, and managing a dental practice. Key focus areas covered include daily and essential KPIs such as adjustments, production, collection, provider credits, and accounts receivable. They also delve into optimizing hygiene department performance, recare strategies, and addressing the challenges of case acceptance. Practical tips and easy-to-implement strategies are shared to help dental practice owners efficiently track and manage these vital metrics. Nancy also offers remote services to help identify and fix potential issues in practices.

Topics

00:35 Meet Nancy Kagan: A Dental Industry Veteran

01:48 The Evolution of Rosen Summit Dental Advisors

02:59 Hands-On Consulting vs. Coaching

05:34 The Importance of Understanding KPIs

06:32 Navigating Owner-Manager Dynamics

07:38 Common Mistakes in Dental Practice Management

18:21 The Critical Role of Adjustments

26:58 Tracking Production and Collection

30:56 Understanding Patient Objections

31:17 Simplifying Data Collection

31:42 Case Acceptance and Collection Strategies

34:03 Improving Communication with Patients

35:20 Managing Multiple Associates

36:19 The Importance of Value in Treatment

37:43 Key Performance Indicators (KPIs) for Practice Owners

41:20 Provider Credits and Accounts Receivable

46:46 Hygiene Department KPIs

52:33 Recap and Final Thoughts

Dental